This is applicable if you are using our services:

• Subscribed to AIMCOR
• 30-day trial account
• Requested for a demo

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://aimcor.io, https://app.aimcor.io and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. aimcor.io is a property of ADEPTSTATION VENTURES PVT. LTD., an Indian Company registered under the Companies Act, 1956 having its registered office at B-215 Atlantis k-10, Sarabhai campus, Wadiwadi, Vadodara, Gujarat - 390007, India

We here at ADEPTSTATION, value your privacy and take serious measures in protecting your personal information. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act) as applicable to our operations and customers.

This privacy policy provides you with details of how we collect and process your personal data through your use of our site https://aimcor.io.

By using AIMCOR, you confirm that you are accessing the platform on behalf of a registered business entity and are authorised to bind that entity to this policy. AIMCOR is intended for use by businesses and their authorised personnel only.

ADEPTSTATION is the data controller and processor, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

1. Contact information

   We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

2. Payment and billing information

   We might collect your billing name, billing address and payment method when you make a purchase on our website. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by online payment management intermediary Razorpay or Paypal.

3. Information you post

   We collect information you post in a public space on our website or on a third-party social media site belonging to aimcor.io.

4. Demographic information

   We may collect demographic information about you, your business and business needs, events you like, events you intend to participate in, conference tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

5. Other information

   If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

1. We collect information directly from you

   We collect information directly from you when you make a purchase on aimcor.io, register for an event or subscribe to free trial period. We also collect information if you post a comment on our websites or ask us a question through phone or email.

2. We collect information from you passively

   We may use other tracking tools like Google, web analytics, LinkedIN, browser cookies or other external websites for collecting information about your usage of our website.

3. We get information about you from third parties

   For example, if you use an integrated social media feature on our website. The third-party social media site will give us certain information about you. This could include your name and email address.

1. We use information to contact you

   We might use the information you provide to contact you for confirmation of a purchase on our website, registration for free trial or for other promotional purposes including sending newsletters.

2. We use information to respond to your requests or questions

   We might use your information to confirm your purchase of service, free trial, registration for an event or contest.

3. We use information to improve our products and services

   We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

4. We use information to look at site trends and customer interests

   We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

5. We use information for security purposes

   We may use information to protect our company, our customers, or our websites.

6. We use information for marketing purposes

   We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy our services we enrol you in our newsletter automatically. We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase. We use information as otherwise permitted by law.

1. We will share information with third parties who perform services on our behalf

   We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

2. We may share information with our business partners

   This includes a third party who may help us with implementation of the services subscribed by you and only in case we need to use their expertise on your account. Our partners use the information we give them as described in their privacy policies.

3. We will share information with the event organizers

   We share your information with event organizers and other parties responsible for organizing events, demo sessions for you. The event organizers and other parties may use the information we give them as described in their privacy policies. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

1. Roles

   The regulation distinguishes two main types of entities:

   1. 1. Data controller: Any entity who determines the purposes and means of the processing of personal data, alone or jointly. As a general rule, every organization is a controller for its own data.
   2. 2. Data processor: Any entity who processes data on behalf of a data controller.

1. Roles and responsibilities

   Where AdeptStation processes personal data on behalf of a customer (as Data Processor), this section governs that processing. The customer remains the Data Controller and is responsible for ensuring they have a lawful basis for sharing data with AdeptStation.

   The governing law for this Data Processing Agreement is as follows: for customers in the European Union or EEA, this DPA is governed by the GDPR; for customers in India, this DPA is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000; for all other customers, the laws of India apply.

2. What we process and why

   AdeptStation processes customer data solely to provide, maintain, and support the AIMCOR service. We do not use customer data for our own marketing, analytics, or any purpose beyond service delivery.

3. Sub-processors

   We may engage third-party sub-processors to assist in delivering the service. Current sub-processors include:

   Sub-processor	Purpose	Location
   DigitalOcean & Linode	Compute & Database hosting	US
   DATNASS & Bunny.net	S3 Storage & Backups	India
   Stripe	Payment processing	India
   Google Analytics	Website analytics (aimcor.io only, not app data)	US

   We will notify customers of any material changes to this list with 30 days' notice via email or in-app notification.

4. Security measures

   AdeptStation implements appropriate technical and organisational measures to protect customer data, including TLS encryption in transit, access controls limited to authorised personnel, and regular backups. Our team members with access to customer data are bound by confidentiality obligations.

5. Data breach notification

   In the event of a personal data breach affecting customer data, AdeptStation will notify affected customers without undue delay and within 72 hours of becoming aware of the breach, providing details of the nature of the breach, data affected, and steps taken.

6. Data retention on termination

   Upon termination or expiry of a subscription, customer data remains accessible for 30 days, during which the customer may export their data. After this period, data is permanently deleted from our systems within a further 30 days. Billing and transaction records may be retained for up to 7 years as required by Indian accounting and tax laws. Customers in regulated industries (pharmaceutical, food, chemical) who require extended data retention should contact us at legal@adeptstation.com before terminating their subscription.

7. Customer obligations

   The customer is responsible for ensuring that personal data shared with AdeptStation is collected lawfully, that data subjects have been informed of its use, and that employees using AIMCOR are authorised to do so.

8. Data subject requests

   Where AdeptStation receives a request directly from a data subject regarding data held in a customer's AIMCOR account, we will forward it to the customer within 5 business days. The customer is responsible for responding to such requests.

We only store the information necessary for providing our services, billing, and contact purposes. This includes the following categories of data:

• Identity data: Full name, designation, and company name
• Contact data: Email address, phone number, and postal address
• Billing data: Billing name, billing address, and subscription plan details (payment card details are processed by Stripe and never stored by ADEPTSTATION)
• Account data: Username, account preferences, and subscription status
• Usage data: Activity logs, features accessed, session duration, and IP address
• Technical data: Browser type, device type, and operating system version
• Customer ERP data: All business data entered into AIMCOR by the customer (production records, inventory, transactions, etc.) — stored as Data Processor on behalf of the customer

We also store all the data that is submitted by you when you sign up, request a demo, or contact support.

The application is hosted on cloud infrastructure managed by third-party providers listed in Section 7.3. We may change or add providers from time to time and will update Section 7.3 accordingly.

On the cloud, we maintain regular backup of your account. A backup is taken every 24 hours.

We also have an access to your account for administrative purposes. This includes access for support and update purposes.

If anyone in our team has to access your data for support, then you will get an email mentioning that one of our engineers have accessed your data along with a reason. Your passwords are not accessible to our engineers and are generated via a program. If they need to access the account, they must go via this route. All our employees have signed a Non-Disclosure of Data agreement with us and they are fully aware of the consequences and risks involved with access of customer data.

We will report to you what changes (if any) we have done. At the bottom of each form (or doctypes as we call them) you will see who has made the recent changes. Additionally, you can view the Activity Log Report to track the activities of users in your account. Changes are also made automatically via patches when a new version gets released. In case a patch fails, an Administrator may change your data. In this case too you will receive an email notification of the same.

Any personal information received will only be used to reply to your queries or fix your bugs (and occasionally send Newsletters which you can opt out of). We do not and never will sell or redistribute your information to any third party.

We do track your visits to the website through Google Analytics. This data is collected anonymously and viewed in an aggregated form to understand the user behavior across companies. The kind of queries we engage with here are like what is the most used transaction in AIMCOR, or what do most users do after making a Sales Invoice.

Overall application data is stored in two formats. 1. File folder and 2. Database. We have made sure that each client/license has its own unique file folder and database. Kindly email us at legal@adeptstation.com and the team will share a folder zip for you to download.

We do not sell your data but for your peace of mind you can request to delete your data from our systems. You can simply email us at legal@adeptstation.com for data deletion request.

Please note that we can't delete certain details related to billing for legal and auditing purposes.

At AIMCOR each instance database and files storage is kept differently, you can simply write to us at legal@adeptstation.com and we will share your database as well as storage folders.

You can also use our on premise version. All you have to do is download your backup and reinstall on your new server.

You can also export only the necessary data in spreadsheets (Excel, CSV).

You can opt out of receiving or Unsubscribe our marketing emails. To stop receiving our promotional emails, please email support@adeptstation.com.It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at legal@adeptstation.com. We will promptly correct any information found to be incorrect.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below. If you have any questions about this Policy or other privacy concerns, please do connect with us.

Our full details are:

Full name of legal entity: ADEPTSTATION VENTURES PRIVATE LIMITED

Grievance Officer: Mr. Bhaumik Kothari

Email address: legal@adeptstation.com

Postal address:
B-215 ATLANTIS K-10,
Wadiwadi,
Vadodara 390007
Gujarat

Telephone number: +91 635 909 6363

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at legal@adeptstation.com.

We firmly believe in protecting the personal information of the customer. AIMCOR or any of its staff or official will never ask for any password or related information from its customers and the customers are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone. Generally, when you subscribe to free trial or make a purchase at aimcor.io, you are required to generate your own password. It is recommended that the customers necessarily choose their own passwords carefully such that no unauthorized access is made by a third party. You are also advised not to keep any written or other record of the password/s so that no third party could access the same. You should not disclose the password to anyone. In order that the passwords become complex and difficult for others to guess the you should carefully choose the alpha numeric passwords with combination of upper case alphabets and numbers and special characters (like @, %, &, ! etc.) The password is a private information and must be kept confidential by the owner of the username related to the password. If a password is known by someone other than the owner, that username and password could be misused to access resources and information and possibly with criminal intent—and without notice since they would appear as the registered owner. We will bear no responsibility for loss caused to you in relation to password theft or unauthorized access due to weak passwords etc.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy via email to your registered account address at least 14 days before the changes take effect. We will also post an updated copy on our website with the revised effective date. Your continued use of AIMCOR after the notice period constitutes acceptance of the updated policy. Please check our site periodically for updates.

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. Any disputes arising under this Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat, India.

Any agreement, purchase order, or non-disclosure agreement entered into with AdeptStation that does not expressly override this clause shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat, India.

Drop an email to legal@adeptstation.com